Privacy Policy

Nu You Filler Suppliers Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Company Name: NU You Filler Suppliers Ltd
Registered Address: The Nexus, Systematic Business Park, Old Ipswich Road, Colchester, Essex, CO7 7QL
Email: kyle@nuyoufillers.co.uk

2. What Personal Data We Collect

We collect and process the following types of data when you use our website or services:

Name, address, email address, and phone number
Billing and shipping information
Order details and purchase history
Payment information (handled securely by third-party processors — we do not store full card details)
IP address, browser type, and other technical data via cookies

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders
Send you order updates and shipping notifications
Respond to customer service enquiries
Comply with legal obligations (e.g. tax and accounting)
Improve our website and customer experience

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contractual necessity: to fulfill your orders and manage your account
Legal obligation: to comply with HMRC and other legal requirements
Legitimate interests: to improve our services and communicate order-related updates
Consent: for email marketing, if you opt-in

5. Sharing Your Information

We may share your data with trusted third parties who help us operate our business, such as:

Payment processors (e.g. Stripe, PayPal)
Shipping providers (e.g. Royal Mail, DHL)
WooCommerce and plugin services used to manage our online store

We never sell your data to third parties.

6. Cookies

We use cookies and similar technologies to provide essential site functionality and analyze site traffic. You can control cookie preferences through your browser settings.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including for legal, tax, and accounting purposes.

Order and transaction records: typically retained for 6 years (legal obligation)
Marketing data: retained until you withdraw your consent

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccuracies in your data
Request deletion of your data
Withdraw consent (e.g. for marketing)
Object to or restrict certain types of processing
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at kyle@nuyoufillers.co.uk.

9. Data Security

We take reasonable measures to protect your data from loss, misuse, or unauthorised access. However, no transmission over the internet is 100% secure, and you provide information at your own risk.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the revised effective date.

11. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Email: kyle@nuyoufillers.co.uk
Address: The Nexus, Systematic Business Park, Old Ipswich Road, Colchester, Essex, CO7 7QL